Project Details

Restoration Problem:
Failed Ejector Pump

Restoration Solution:
Flood-Cuts and Structural Drying

Service Category: Water Damage Restoration

Category Loss: 3

Service Type: Residential

Service Location: Horner Park

Area of Service: 60618

When Water Strikes: Act fast!

Water damage is a serious and often urgent problem that can cause significant disruptions and health concerns for homeowners and commercial properties. This was the case for a recent customer in Horner Park, Chicago, who faced a category 3 emergency due to a failed ejector pump. The customer discovered sewage near the pump’s location and called us.

Category 1

Clean Water

  • Not contaminated
  • No immediate health risks
  • Can turn to Category 2 if left untreated due to bacterial growth
  • Sources: broken water supply line or an overflowing sink

Category 2

Grey Water

  • Contains significant levels of contaminants
  • Causes discomfort or illness if ingested or exposed to the skin
  • Sources: dishwasher or washing machine overflows, toilet overflows with urine (no feces), and sump pump failures

Category 3

Black Water

  • Most dangerous and contaminated
  • Can cause severe illness or death if ingested or exposed to the skin
  • Sources: sewage backups, flooding from rivers or seawater, toilet overflows containing feces

Water Damage Emergency

Rescue Restoration received a call, indicating that a customer had a failed ejector pump and needed services. Our team headed to Horner Park for an initial inspection and found sewage around the washer, dryer, and in the utility room where the pump was located. The customer’s prompt action and our swift response were crucial in mitigating the damage and addressing the problem efficiently.

Due to the presence of the sewage, the customer was very distressed. The Rescue Restoration team was comforting and began cleaning and setting up containments immediately.

Water Damage Restoration Services

Mold remediation is a critical component of the restoration process. This includes removing baseboards and doing flood-cuts. Flood-cuts remove about 12-18 inches of the drywall to eliminate mold growth. This also helps prevent future health risks and structural damage.

To prevent any further damage, our experienced team set up equipment including; air scrubbers, fans, and dehumidifiers. This helped to air out the place and accelerated the entire process.

Need Immediate Assistance: Check out our Water Damage Restoration Services to learn more about how we can help you!

Professional and Reliable Service

The customer’s home was dried out in four days. Due to the services and restoration performed, the property was effectively clean.

Rescue Restoration’s speed and expertise, along with the customer being quick to contact, allowed for the home to be ready for reconstruction. We were able to effectively prevent damage, which was our top priority.

With a focus on restoration, we were happy to complete this project efficiently and effectively. At Rescue Restoration, we’re dedicated to helping both residential and commercial customers with a wide range of services. Whether you’re dealing with clogged drains, burst pipes, flooded basements, or standing water, all of which cause water damage. We offer comprehensive solutions to restore your property promptly.

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Repair, Restore, Renew

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Have peace of mind knowing that our skilled experts will work quickly and effectively in line with all safety regulations to get things back on track.

Contact Rescue Restoration for fast, reliable, and safe services today!

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