Project Details

Restoration Problem:
Ejector Pump Failure

Restoration Solution:
Sewage Cleanup and Structural Drying

Service Category: Water Damage Restoration

Category Loss: 3

Service Type: Residential

Service Location: Douglas Park Chicago

Area of Service: 60616, 60605

It is Important to Act Quickly When Experiencing Sewage Backup

Sewage water is considered black water or a category three loss and is the most dangerous type of water buildup. To avoid harm to your family and property, it is important to contact a restoration company as soon as possible.

Category 1

Clean Water

  • Not contaminated
  • No immediate health risks
  • Can turn to Category 2 if left untreated due to bacterial growth
  • Sources: broken water supply line or an overflowing sink

Category 2

Grey Water

  • Contains significant levels of contaminants
  • Causes discomfort or illness if ingested or exposed to the skin
  • Sources: dishwasher or washing machine overflows, toilet overflows with urine (no feces), and sump pump failures

Category 3

Black Water

  • Most dangerous and contaminated
  • Can cause severe illness or death if ingested or exposed to the skin
  • Sources: sewage backups, flooding from rivers or seawater, toilet overflows containing feces

Panicked Customer Had Sewage in Her Basement

A concerned customer called needing sewage cleanup services for her basement in Douglas Park Chicago.

On top of having to deal with the sewage backup, the family was mourning the loss of their dog and their insurance company had declined their claim. We assured her that we would handle everything safely and do our best to minimize her financial burden.

Emergency Services for Sewage Backup in Basement

Once our team arrived on-site we performed an inspection of the damage and found that the ejector pump had failed, causing sewage backup in the basement and underneath the hardwood floors.

We comforted the woman as we explained the cleanup process, discussed insurance, and assured her that her family was in good hands.

Need Immediate Assistance: Check out our Water Damage Restoration Services to learn more about how we can help you!

Locally-Owned Family Restoration Company

Our team quickly began to remove all damaged materials and items from the basement. We then set up our air movers, dehumidifiers, and air scrubbers in the affected areas. Within three days, we had everything thoroughly cleaned and dried.

The customer was very thankful that we got her basement back to normal. She also thanked us for being so understanding and comforting during this hard time.

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Repair, Restore, Renew

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Contact Rescue Restoration for fast, reliable, and safe services today!

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